Privacy Policy
Last updated: December 8, 2025
At Opsia, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered operations platform.
1. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, password, and organization details
- Profile Data: Job title, department, and other optional profile information
- Content Data: Messages, documents, files, and other content you provide to the AI agent
- Integration Data: Data from third-party services you connect (Slack, Google Drive, etc.)
- Usage Data: Information about how you use our services, including actions taken and features used
- Device Data: IP address, browser type, operating system, and device identifiers
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Train and improve our AI models to better serve you
- Respond to your questions, requests, and support needs
- Send you technical notices, updates, and administrative messages
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
3. AI and Machine Learning
Opsia uses artificial intelligence to provide intelligent automation. Here's how we handle AI-related data:
Model Training
We may use aggregated and anonymized data to improve our AI models. Your specific content is never used to train models that serve other customers unless you explicitly opt-in.
Third-Party AI Providers
We use third-party AI providers (such as OpenAI and Anthropic) to power our services. Your data is processed according to their respective privacy policies and data processing agreements.
Data Retention
Conversation history and uploaded documents are retained as long as your account is active. You can delete specific conversations or documents at any time.
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With Your Consent: When you explicitly authorize us to share information
- Service Providers: With third-party vendors who perform services on our behalf
- Legal Compliance: When required by law, subpoena, or court order
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection: To protect the rights, property, or safety of Opsia, our users, or others
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption in transit (TLS/SSL) and at rest
- Regular security audits and penetration testing
- Access controls and authentication requirements
- Secure data centers with physical and network security
- Employee training on data security and privacy
While we take reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Data Portability: Export your data in a machine-readable format
- Opt-Out: Unsubscribe from marketing communications
- Objection: Object to certain processing of your information
To exercise these rights, contact us at privacy@opsia.ai
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:
- Account Data: Retained while your account is active
- Conversation History: Retained until you delete them or close your account
- Documents: Retained until you delete them
- Usage Logs: Retained for up to 90 days
- Backups: Retained for up to 30 days after deletion
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country.
We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically for any changes.
11. GDPR Compliance
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
- Right to be informed about data collection and use
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making and profiling
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Privacy Team